Data-as-a-Service Data Management . If a complaint is received that is considered to be or includes an appeal against the validity of a PCN or NPC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled. Parking Charge Number. About us; . . The notice will always be available for you to review via our back office suite. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Effective enforcement not only proves successful in deterring inconsiderate parking but also allows landowners to free up time and resource otherwise spent dealing with complaints and other issues that arise from poorly managed car parks. Gemini receive, evaluate, make, and record its decisions on complaints in a nondiscriminatory manner, in accordance with the requirements of the Accredited Parking Association. A complaint must be made in writing via email or post: Postal Address: UK Customer Complaints Team. The Parking Charge Notice needs to be available for the motorist to manage immediately, to achieve this we have a variety of capture methods: Having all the information online for the motorist is no longer an expectation, it is a must. You can pay an FPN online. NN15 6WJ, T: 01536 680107 The International Parking Community provides the electronic services to the IAS to facilitate the processing of the appeals. A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified. If more time is needed, the customer will be written to with an update. Mission Statement; FAQ's; Our Services . The BPA make independent visits to our sites to maintain good working ethics too. In reality Smart Parking's PCN is just a speculative invoice. Parking Charge Number. Your name (required) Your telphone number Your email address so that we can get back to you (required) Your enquiry (required, max: 500 characters) 0208 444 2040. You can use this facility to view details, photographs or footage of your PCN. The Act stipulates that contract (car park terms and conditions) is between the driver and car park operator. YOUR VEHICLE REGISTRATION NUMBER. To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited If you wish to appeal you can do so online atwww.paymypcn.netor by emailappeals@paymypcn.netor you should write toPCN Parking Solutions, PO Box 5419, Hove. Press enquiries. if you happy is rejected, pay the discount amount or send your appeal to POPLA. We use cookies to provide the services and features offered on our website, and to improve our user experience. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. Sort Code: 2012-80 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. We believe this approach is the way forward. Please check the 2 letters at the start of your PCN number . To Transfer the Keeper Liability: transfer.premierpark.co.uk. YOUR VEHICLE REGISTRATION NUMBER. Assessment Body with a copy of our final complaint response. So how do we do that? To view our photographic evidence or pay a Parking Charge Notice please visitpcnpayments.com. Worthing, West Sussex, BN13 3EU, Office opening times: Mon-Fri: 09:30-16:30 1. Pay your Penalty Charge Notice (PCN) To pay you'll need the 10-digit number listed on your PCN and your vehicle registration number. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. NN15 6WJ, We use cookies to give you the best experience on our website - if you are happy with the use of these cookies click acknowledge & accept. Each year, it is estimated that 1 in 5 Blue Badge bays are misused. A VALID CREDIT OR DEBIT CARD. Most of the services can be really cost effective or even supplied to you free of charge. Pay for a ticket and view photo evidence. Sort Code: 20-12-80. Have a ticket that you would like to appeal?All appeals and disputes are dealt with by our dedicated Appeals Team. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Help us make sure we're achieving our aims and tell us what you think. Contact us / Write to us. Contact red routes. As such the customer should be aware that any information provided in connection with the complaint will be used by Gemini to help us deal with it. Pay Parking Charge Notice (PCN) BEFORE PROCEEDING. Full details of our service are available on request. Telephone: +44 (0) 1202 555888. Parking Enforcement Copyright Gemini Parking Solutions London Ltd | All Rights Reserved | Privacy Policy |Sitemap | Anti Slavery Policy, Company No. Sales Department 0845 862 1034. Premier Parking Solutions ensure the car parks we manage are protected by our own enforcement team who will bring ignored or unpaid parking charges to a conclusion, either through debt . Pay a Penalty Charge Notice. Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. We are accredited by the British Parking Association, who is the leading body in ATA within the parking industry. We process the motorist appeals in accordance with your instructions, appeals can be submitted in writing online, by email or by post. Vehicle Registration. Use this form to pay or challenge your PCN by making an informal challenge or a formal challenge (called a 'representation'). General enquiries: 0845 862 1034. If you suffer with people parking on your land who should not be, then our system will work for you whatever size of car park you have. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website). CONTACT; This site uses cookies: Find out more. This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints. The Adjudicators remuneration for considering each appeal is the same no matter what the result. Interested? Perfectly tailored for your business, easy to understand and fair on your visitors, Gemini Parking Solutions offers industry leading services to companies in a range of sectors. For more information, please contact us as sales@pcnparking.solutions Our brands If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions The best way to manage a car park is by making it easy to use. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. If you lose your ticket, contact the ticket issuer to find out how to pay. MoneyNerd Limited's FCA Firm Reference Number is: 978681. The system is flexible for all businesses. You must allow five working days for the payment to reach us. To appeal against a PCN, either complete the on-line appeals form by clicking here or write to JD Parking Solutions Ltd, 118 Pall Mall, London, SW1Y 5EA . All Rights Reserved. Registered in England and Wales Company registration address: Total Carpark Management Ltd, TCM, PO Box 7015, Walsall, WS1 9QD 189115976 | DPA No. Youll get a court order demanding payment if you do not pay a charge certificate within 14 days. Sales: 0330 043 0250; Home; Parking Solutions. If you continue to use the Gemini site you are confirming that you agree to the terms of our Cookie Policy. If you've lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm) Contact us about a PCN or machine issue telephone: 0800 145 5171. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. Some businesses will allow customers a fixed time to park, some for employees only, some for permit holders only the list is endless. The letter has Parking Charge Notice to registered keeper from SolutionsLabs. Company registration number: 7185725. Credit and Debit card payments can be made by calling our 24 hour telephone line: 01302 513232. Appeal my PCN. 189115976 | DPA No. For the motorist, our mobile friendly application (www.paymypcn.net) allows the motorist to view, pay or appeal the notice at their convenience. If an offending vehicle is identified, the DVLA . Our expert team will liaise with the chosen solicitor partner to ensure that the matter progresses efficiently and that all documentation is accurate and filed with the court as required. Parking Solutions; About Us. Check out our FAQs You also have the option to opt-out of these cookies. Please attach any evidence to support the basis of your challenge. Main office hours 09.00 17.00 Monday to Friday except bank holidays. Client Login Pay a Parking Charge. You can view the evidence of your PCN: View evidence for tickets attached to windscreen; View video footage for tickets sent by post; You will need. Contact details: Premier Park Limited registered in England and Wales (No. Frequently asked questions. The trade association produce a set of rules which a parking company should abide by. +64 (0)9 869 3001. E-mail: contact@pps.uk.com. Appeal. With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent. Contact us. If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress. Parking. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. Penalty Charge Notice (PCN) Paying a Penalty Charge Notice; . The policy is designed to deal with concerns raised in relation to parking enforcement only; complaints that do not relate to matters pertaining to the BPAs Approved Operator Code of Practice or Parking (Code of Practice) Act 2019 are not covered under the scope of the policy. T: 01536 680107 F: 01536 411905 E: [email protected] Before proceeding please ensure that you have: Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? PaymyPCN and PCN Parking Solutions are trading styles of SolutionLabs Ltd Registered in England & Wales No. All Notices can be sent on your behalf to ensure that, where possible, you can take advantage of the provisions for keeper and hirer liability contained in schedule 4 of the Protection of Freedoms Act 2012. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. The Adjudicators are all independent, practicing solicitors or barristers. You usually have 28 days to pay. The complaint must be made within 56 days of the incident taking place. The IPCs Accredited Service Provider scheme compliments the Accredited Operator Scheme. If you have misplaced your PCN or you are experiencing difficulties making your appeal online, please email: parking@luton.gov.uk providing your vehicle registration number. Kettering Venture Park Our system works upon the signs stating that by parking on this land the vehicle driver enters a contract and by not having a valid permit in their vehicle, the terms of the contract are broken and therefore become liable for a ticket due to contract and trespassing law. Necessary cookies are absolutely essential for the website to function properly. You can also pay using the payment line 0333 006 3428, Cant decide! All Gemini Car Park Managers are fully uniformed with an ID badge, so they are instantly recognisable. Pay a PCN . Gemini Parking Solutions London Ltd uses cookies to enhance the quality of experience you receive when visiting our website. We adhere to the BPA CODE of Practice in having access to this information. Vehicle Registration . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses cookies to improve your experience while you navigate through the website. You have rejected additional cookies. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. E: [emailprotected]. Parking Operations deals with parking permits and parking suspension applications and all other general on street parking enquiries. A PCN can be up to 70 outside London, and up to 130 in London. Information may also be shared with the landowner and any permit service provider if relevant to allowing the complaint to be investigated and resolved. , office opening times: Mon-Fri: 09:30-16:30 1 Registered office: House. 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