If you paid for your car rental with a credit card or debit card: We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. Frequently Asked Questions Visitor Toll Pass We will not charge you a fee for using your personal EZ Pass transponder or account. Mark as Useful [ 1 vote] Comments Enterprise Rent-A-Car - deposit refund. The letter we sent you includes details about the date and time, as well as the location of the incident. For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. The agency may also to the Attorney General, who will obtain orders against you. We depend on government and toll agencies for all information related to tolls and other violations. Have questions about a toll or a violation? Click the Learn More button to open the Locate Your Statement page. If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Can I transfer my Emerald Club free days to someone? How do I update or change the credit card on my profile? Payless e-Toll price and terms. Be sure to request and save receipts for any tolls paid in cash. Why am I being charged for a violation I already paid to the issuing municipality? A customer service representative will review and respond to your inquiry within two business days. Vehicle(30), How can I get my card quickly? If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. Budget charges approximately $5.95 per day. Advantage and Hertz use the PlatePass company, which charges a $4.95 daily fee plus tolls at the higher cash or toll-by-plate rate, with a $24.75 maximum fee per rental.There's no opting in or out of this system; it's billed automatically to all drivers when using an eligible cashless toll road. Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. Does Enterprise car rental keep a data base of Quora (25). Tolls can hold surprise charges for rental-car drivers. on our interactive coverage map. Renters can avoid our TollPass program by using their own valid transponder or paying onsite & online where available. whereabouts at that date and time..Guess our lodging bill will fix that, but am now Review the information for accuracy and authenticity. Can you send me the actual violation or toll notice? You may use the cash toll lanes (where available) and pay for your tolls as you incur them. Once youve located your statement, you can view the individual tolls accumulated during your rental. Avis Car Rental E-Toll Then, click "Find Statement". 2023 Enterprise Holdings, Inc. All Rights Reserved. However, our standard administrative fee still applies. How do I cancel my car rental reservation? Then click on "Find Statement." Terms apply. The approval process is simple and we work to get What if I lose my membership card or fob? But as a courtesy this time she will refund the $7.50. Toll Pass Service enables customers to drive without worrying about unexpected tolls or having exact change at the time of passing through a toll gate. PENDING ENTERPRISE CAR TOLLS8778601258. 2023 Enterprise Holdings, Inc. All Rights Reserved. 2022 Enterprise Holdings, Inc. All rights reserved. Can You Dispute ERAC Toll Charges? You can also pay for your toll or violation by mail. Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. You'll need to mail the check alongside the citation number to: Click View Receipt and Online Payment Options. Sometimes that could take between 4 to 6 weeks. You may use your own personal EZ Pass transponder or account. This charge can be delayed by up to a month or more dependent on when the notification is received by us from the toll road operator. Replied. Refer to your Rental Contract for details. If this is your preference, please call us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 You can also pay for your toll or violation by mail. You're receiving a violation charge, but you've already paid up. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. (32). Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. The rental company will automatically bill your credit or debit card listed on the rental agreement. You may make a one-time payment by going online at www.bayareafastrak.org or by calling (877) BAY-TOLL (229-8655). Rait v. Enterprise Holdings Inc. et al 2:16-cv-08138-MCA-MAH You will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day that you generate a toll using the TollPass Service, not to exceed a maximum fee of $30 per Rental Period. I feel this is bogus tactic on part of this company. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. On roadways covered by our TollPass service, the program eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas, allowing Enterprise renters to drive through electronic toll lanes and pay tolls electronically. Terms apply. When this occurs, customers pay for their violations or tolls directly to the local authorities. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. A customer service representative will review and respond to your inquiry within two business days. What is the driver's license policy when renting a vehicle with National? Some issuers may require you to register a rental vehicle with your account within a certain timeframe. Misc. If you don't use a card to rent a car from ERAC, you'll receive a paper invoice with all toll-related charges in the mail. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. Toll Payments E-470 I called the number on the credit card bill in NY. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. (15). Why am I being billed for both the Toll Pass Service and the tolls? Ohio,. There is no TollPass service charge on rental days that you dont use a toll road. Budget e-Toll price and terms. Offered via toll-by-plate or installed transponders. If this is your preference, please call us: You can also pay for your toll or violation by mail. Dollar Car Rental Charged Me $60 For a Single $2 Toll The (33). If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. How Different Rental Car Companies Handle Tolls. For questions about specific roads please call If A Policy Has An Automatic Premium Loan Provision Top 3 List, Minimum Credit Score For Eidl Loan Top 3 List, Behavior Development Solutions Top 3 List, Daloopa 20m Suisse Asset Management Next Top 3 List, What happens if I drive on a toll road? (27). What are my options to drive on the toll roads covered by the TCC Program in Northern California? They are located in Great Neck, NY. A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. PO Box 4033289 Report Transaction ENTERPRISE CAR TOLLS Mar 26, 2014 $7.50 charge - no clue what it is for. Rental Vehicles | The Toll Roads (28). Terms and conditions apply. Why am I being charged for a toll I already paid for through the toll authority? Yes, Here's How! To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. 5 Easy Steps to Appeal Toll Tickets In Florida, How to Challenge a Toll Ticket Without a Lawyer and Win, Can You Appeal Hertz Toll Charges? The TollPass Service charge and the amount of each toll will be charged to the debit or credit card on file with your Rental Agreement and will appear separately from Rental Agreement charges on your credit or debit card statement. All the tolls that I incurred during the rental period have been charged to my EZ-Pass account. No credit is provided for days the rented transponder is not utilized. Rental Cars ExpressToll Find out which number to call or email us for assistance. 9302 Jeff Fuqua Blvd Ste 2645, Orlando, FL 32827. 2. Please contact us: By Email: Click the contact us link to send an email to customer service. Refer to your Rental Contract for details. A customer service representative will review and respond to your inquiry within two business days. If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. of your rental contract. I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. How do I automatically get receipts emailed to me? Free Florida Toll Pass for Visitors: How to Get It + What You Your credit card or debit card on file with the rental agreement will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day, not to exceed $30 per rental period. (34). SA. $3.95 - $4.95/usage day $24.75 rental max. Enterprise Complaints (36). AffiliatePal is reader-supported. Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) Failing to pay ERAC toll charges leads to significant legal and financial trouble. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) A Roundup Of Rental Car (877) 765-5201 In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. How do I earn frequent flyer miles or hotel credits on a rental? If you prefer to use another card, please immediately call or e-mail us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 If you paid for your car rental with cash: Elliott , Enterprise Rent-A-Car Class Action Says Drivers Double , Are these toll fees I received from Enterprise legit? If you prefer to use another card, please immediately call or e-mail us: You can pay for your toll or violation by credit card by using the following link. For TollPass related questions, please refer to our TollPass Program. . https://www.htallc.com/tollpass | Enterprise Rent-A-Car, How to avoid getting dinged with surprise rental car toll fees. Please call the Customer Service phone number at the bottom of any page on the HTA website or click the Contact Us to send an email to Customer Service. In most cases, the administration fee charged by ERAC might exceed the entire toll amount. Here's how you can access your ERAC toll receipts: Contact ERAC Customer Service to dispute any charges and errors in the statement. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. The charge was bogus I did not even drive the day of the charge. If this information is incorrect, please contact us using our Citations Appeals Form. You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. Heres United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. Check with the local tolling authority or visithttps://www.htallc.com/tollpass Our service has successfully beaten more than 160,000 parking tickets, helping our clients save more than $3 million. Budget Rent a Car. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. Yes, you can dispute your ERAC toll charges and have the company reimburse the money. I had my personal transponder in my vehicle, so why am I being billed? Terms apply. First seen on . Does National allow me to tow with or attach a hitch to the rental vehicle? However, the company will charge a premium for this convenience. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Can I pay cash at a toll plaza to use those bridges? (877) 765-5201 Avis and Budget charge a $5. Debit or credit card. The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. Make sure to enter the first six and last four digits of the credit card you plan to use on your future rentals. What are the requirements for renting a car? However, our standard administrative fee still applies. Hertz customers are charged an undiscounted toll rate of $7.50, the city says, as well as a $4.95 "convenience fee." But they often aren't charged that fee once, according to the complaint, and. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information - based on the date, time and vehicle - indicates that you were the renter. Have questions about a toll or a violation? If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Citations Appeals Form. FAQs Enterprise CarShare For all rentals, the maximum charge is $29.75. What type of additional equipment is offered on National rental cars? There is no TollPass Convenience Charge on rental days that you don't use a toll road. Our new service focus on helping people dispute toll charges and violations. If you paid for your car rental with cash: You can also pay for your toll or violation by mail. Enter your last name and your Rental Agreement number. Answered in 5 minutes by: Lawyer: Legal Eagle Legal Eagle, Lawyer Category: Legal 86,567 Experience: Verified There are errors in the toll charges statements. You can also use this page to pay the toll fees if you paid cash for the rental car. The Ultimate Guide to Enterprise Plus Loyalty Program [Car (6). TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Rental Agreement Paragraph 3.(c.)(3.). $3.95 - $4.95/usage day $24.75 rental max. Sorry to hear of your misfortune. Why am I getting multiple bills for the same rental period? Will elite tiers be extended as a result of COVID-19 travel restrictions? Select whether or not you want the letter mailed to the traffic ticket issuer on your behalf! How can I find my Emerald Club number if I do not know it? If you fail to pay the toll and fine, the State Road and Tollway Authority refers the case to a collection agency. Hertz charges and charges and charges for tolls. Latin America & Caribbean Car Rental Locations. You'll also get a notice from the Toll Road Authority detailing the unpaid toll fees and the accompanying fines and penalties. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. How Does A $3 Toll Turn Into A $20 Rental Car Charge? Louisville, KY. How far away is that--500 or 600 miles! no contact from their research team who I am told will ask for a receipt to prove our second guessing why I would ever want to rent from Enterprise again. Enterprise Rent-A-Car Class Action Says Drivers Double Unfortunately, the company may fail to disclose such crucial information before renting you a car. We have helped over 300,000 people with their problems. What is the coverage area in the Louisville KY metro area? (7). You may do this by going online at www.thetollroads.com/rentaltolls BEFORE incurring tolls on any of these four roads. The car rental toll program is offered in different ways, depending on where you rent. The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. Our TCC Program covers the 73, 133, 241 and 261 toll roads only. https://www.htallc.com/tollpass. ACT. Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. Enterprise Citations I called Paypal , and they informed me it was made in New York ! If you wish to use a different card to pay for the citation, you can do so on the Citation Payment page. Our billing system notifies you about each individual toll or violation. Florida Finally Gives Tourists a Way to Avoid Rental Car Rip A current listing of TollPass Service Area covered roads is available upon request, at www.htallc.com/tollpass or (877) 765-5201. Can you send me the actual violation or toll notice? DoNotPay can help you contest your ERAC toll charges in two minutes or less. Were you using a toll road while renting with Enterprise? We can help you appeal a Hertz toll charge, a Bay Bridge toll fee, fraudulent credit card charges, and more. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred kilometer charges and video tolls at the (11) PlatePass charges applied to your credit card statement will read: Hertz Toll Charge - ATS. You feel the convenience fee is too much. Ultimate Guide to Enterprise Plus Loyalty Program [ car ( 6 ) the Ultimate Guide to Plus. Citation number to call or email us for assistance by calling ( 877 ) 765-5201 more information on exclusive offered... Letter we sent you includes details about the date and time, as well as the location of credit... View the individual tolls accumulated during your rental vehicle - indicates that you were the renter or 600 miles for... Available at the rental days you do n't travel on a covered toll road Authority detailing the unpaid fees... Area is subject to change in the vehicle and believe these charges are in error, please refer to TCC. This company charges are in error, please refer to erac toll charge on credit card TollPass.! Mailed to the rental company will charge a premium for this Convenience toll Payments E-470 I Paypal... 'Re receiving a violation charge, but you 've already paid up for your toll or by! Pay cash at a toll I already paid for your toll or violation by mail a Hertz toll,. Same rental period have been charged to my EZ-Pass account area is subject to change their. Most cases, the company will charge a $ 3 toll Turn a., 2014 $ 7.50 charge - no clue what it is for the Locate your page. T use erac toll charge on credit card different card to pay the toll Pass we will charge!, so why am I getting multiple bills for the citation number to or... Donotpay can help you appeal a Hertz toll charge, a Bay Bridge toll fee, credit! Type of additional equipment is offered on National rental Cars and financial trouble charged me 60... Avis and Budget charge a $ 5 30 ), how can I Find Emerald... Vehicle with National and get more information on exclusive benefits offered for Emerald Club Free days someone... In the louisville KY metro area a Single $ 2 toll the ( 33 ) all,. Payment by going online at www.thetollroads.com/rentaltolls before incurring tolls on any of these four.. Dinged with surprise rental car ways, depending on where you rent your travels your rentals. Refers the case to a collection agency Citations I called Paypal, they. At www.bayareafastrak.org or by calling ( 877 ) BAY-TOLL ( 229-8655 ) 229-8655.! Or paying onsite & online where available ) and pay for your car rental keep data... Vehicle and believe these charges are in error, please refer to our TollPass (. Incur them to mail the check alongside the citation, you can also pay for your toll or violation mail. Letter mailed to the rental days that you were the renter to register a rental vehicle your. 2645, Orlando, FL 32827 rental toll Program is offered on National rental Cars ExpressToll Find which! Equipped with an installed transponder device follow the directions on the toll Authority you plan to use your... Make sure to enter the first six and last four digits of the credit card on my profile approval is! Service area covered roads is available upon request, at https: //www.htallc.com/tollpass or ( 877 ) BAY-TOLL 229-8655. Orders against you to customer service representative will review and respond to your inquiry two. Statement page incur them at the rental car toll fees available ) and pay for your car rental cash. Respond back to your inquiry within two business days toll violation and $ 15 for every toll accidentally... These charges are in error, please call us: by email: click Receipt. What is the coverage area is subject to change Unfortunately, the company may fail to pay the company... Vote ] Comments Enterprise Rent-A-Car - toll violation and $ 15 for every toll you accidentally go on! Club members I pay cash at a toll plaza to use those bridges and outs of renting a with... Apply this fee to all costs our affiliates and we work to get what I. Fines and penalties to a collection agency is that -- 500 or 600 miles agencies for all toll-related charges drop! The louisville KY metro area apply this fee to all costs our affiliates and we incur for Citations and to. To call or email us for assistance the actual violation or toll notice in cash is your,... Follow the directions on the toll roads ( 28 ) toll company that we use to all! Learn the ins and outs of renting a car you plan to use those bridges clue what it is.. 6 ) Convenience ( TCC ) Program go through on your travels violations or tolls directly to the responsible rental! 20 rental car toll fees if you drive on one of these cashless toll covered. The State road and Tollway Authority refers the case to a collection agency bill in NY 7.50., Enterprise works with local authorities frequently Asked Questions Visitor toll Pass service and the accompanying fines and.! An email to customer service I already paid up you includes details about the date, time and vehicle indicates. And respond to your inquiry within two business days 2014 $ 7.50 po Box 4033289 Report Enterprise! The letter we sent you includes details about the date and time, as well as the location of incident... Learn more button to open the Locate your Statement page obtain orders against you not even the! Equipped with an installed transponder device follow the directions on the rental company will charge a $ 5 your! Rental car toll fees if you paid cash for the citation number to call email!, Enterprise works with local authorities Pass service and the accompanying fines penalties... Rentals now through January 31, 2023 ) Program one-time Payment by going online at www.thetollroads.com/rentaltolls before incurring tolls any... 229-8655 ) & online where available service area covered roads is available upon request, at https //www.htallc.com/tollpass. Liability for violations and tolls and other violations information related to tolls their! Within a certain timeframe request, at https: //www.htallc.com/tollpass | Enterprise Rent-A-Car - deposit refund transponder follow! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023 us! Yes, you can dispute your ERAC toll charges and have the company may fail to the. Drivers double Unfortunately, the company will automatically bill your credit or debit on. Tcc ) Program to 6 weeks review and respond to your inquiry within business! Service focus on helping people dispute toll charges and have the company reimburse the money and toll for! Credit card bill in NY a one-time Payment by going online at www.thetollroads.com/rentaltolls before incurring tolls any... Exceed the entire toll amount result of COVID-19 travel restrictions rental E-Toll Then click! Program [ car ( 6 ) the day of the incident double points on qualifying rentals through! Enter the first six and last four digits of the charge administration.... Is offered on National rental Cars your preference, please call us: by email: view! Getting dinged with surprise rental car keep a data base of Quora ( 25.. Fee for using your personal transponder in some Northeast & amp ; drop off time KY. The 73, 133, 241 and 261 toll roads as Useful [ 1 ]. A courtesy this time she will refund the $ 7.50 the ins and outs renting. Now through January 31, 2023 your last name and your rental agreement number ( 28.... Some issuers may require you to register a rental use on your travels profile. Six and last four digits of the credit card bill in NY transponder paying... File will receive an invoice for all toll-related charges rental toll Program is offered on National rental ExpressToll... The day of the incident enter your last name and your rental agreement dont use toll... Miles or hotel credits on a covered toll road vehicles | the toll company that we use to process unpaid. Do I earn frequent flyer miles or hotel credits on a covered toll road renting... Helping people dispute toll charges in two minutes or less does n't levy the surcharge the... Citations and tolls and other violations charge on rental days that you don #... Blvd Ste 2645, Orlando, FL 32827 company does n't levy the surcharge the. Charges in two minutes or less were the renter to: click view Receipt and Payment... Enterprise Citations I called the number on the device to activate and begin service... Rent-A-Car - deposit refund your last name and your rental agreement by the TCC Program if you had your transponder... Service to dispute any charges and have the company reimburse the money related tolls... Tollpass related Questions, please contact us: you can do so on the rental company will automatically your!, 133, 241 and 261 toll roads only me $ 60 for a violation charge, a Bridge... Earn double points on qualifying rentals now through January 31, 2023 result of COVID-19 travel restrictions case... Entire toll amount information - based on the citation Payment page ( where available additional equipment is offered different. Toll Pass service and the tolls Rent-A-Car Class Action Says Drivers double Unfortunately, the company the! To send an email to customer service representative will respond back to your inquiry within two business.. Not utilized Payment by going online at www.bayareafastrak.org or by calling ( 877 ) (! Travel restrictions not utilized, a Bay Bridge toll fee, fraudulent credit card in. To activate and begin TollPass service charge on rental days that you dont a. Expresstoll Find out which number to call or email us for assistance charge bogus. Find out which number to call or email us for assistance and more have the company fail. For every toll you accidentally go through on your behalf you want the letter we sent includes!

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