According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! They then had me fill out and have notarized a paper stating I never received it. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. No one has called to help. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Someone please help we need our money and this is just ridiculous to have to go through. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check.
IDK anymore. Phone and walk-in representatives can only research the status of your refund after . I have received my 2022 tax refund which was filed more than 10 months ago. The hold our money and build interest. Have you contacted SBTPG? If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. I am an Enrolled Agent. Saturday 8 AM 6 PM ET. But Im not understanding why be that way when you holding something that belong to someone . To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Telephone: (817) 871-4000. And my refund wasnt sent to me at all cause I owed the irs at the time. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Well guide you through the process. I know it's 2016. S-1 - SEC.gov. 2 Select the how you would like to receive your check. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! There is no live support from them. Day #4 no money. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Fill Sbtpg Phone Number, Edit online. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. A member of our support staff will respond as soon as possible. All of my money deposited into my account immediately plus the $10 fee. Desired outcome: To get my full refund that the irs told me they have of mine. Send form again. No problem. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. See contact information here. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Username. Here is how you can get in touch with SBTPG. No.you're just cruel, snarky thieves. I worked for the I.R.S. Show Password. Please enter the details of your request. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. ok, I'll give them 1 more day to be officially "late" SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Their is NO CUTOMER SERVICE that was helpful. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Taxpayers can find contact information for Santa Barbara TPG. Our Customer Care team can help you out! I am still waiting as well. "logo": "https://www.taxact.com/images/schema-logo.jpg",
I will be calling the IRS to get them involved to see what can be done. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. I spent my last 11 years at the I.R.S. This product is not a loan. This complaint was posted by a verified customer. One of your managers will soon be a whistleblower. I am not a scam. The bank reversed my refund because a misunderstanding with my account. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. We'll help you get started or pick up where you left off. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. Been using their services for almost 17 years. So what happened was it taken care of and how, I didn't get all my tax return where is it. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . Do u have a way to connect outside of here? My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Man, wtf is going on w this company? They have yet to claim that they have my money. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Fort Worth, TX 76102. As a matter of policy, BBB does not endorse any product, service or business. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Get any irs paperwork and transmissions and dates etc. Tracy
I would like for them to send my Funds and All of it. They should step in tell the bank to get new addresses or accounts and send them out. ;
International Association of Better Business Bureaus. They say their service will not delay your refund, which is complete utter bull. Been preparing taxes professionally for 10+ years. BBB Business Profiles generally cover a three-year reporting period. Tax refund and e-filing are required in order to receive this product. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? they said 1-2 business days. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Years in Business: 158. Business Started: 1/1/1865. Whenever they feel like it that is. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. I get a check from University Bank aka Santa Barbara Tax Products Group. We completed all of this and today, the 10th, I called to check the status of my refund. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. My Girlfriend and Is tax refunds were both short aswell! Do not mail Form 3911 if you have already requested a trace by phone. I am in the same situation. Currently, check cashing at Walmart is not available in NJ and NY. Contact Information. what should i do? If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. I received my taxes through sbtpg 03-05-22. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. I have read through most of the complaints and I have to say it is hauntingly familiar. They said my account t number was incorrect but would not allow for any change so they were sending me a check. How the hell would I know someone else account number? Arieldeseree95@gmail.com. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. If you file married filing joint, both spouses must sign the form. I have called them ask them when they was going to cut my check they told me they dont know. Verify check . This happened to me. "telephone" : "+1-319-373-3600",
Menu. Authorization number. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For them to send my refund back to the irs.. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Why are these people considered a legal business? My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Yes please Id like to know how to get ahold of somebody. TPG stated theyve mailed a refund check which was never received. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . We will NEVER use TURBO TAX ever again. Ive had enough of this bank . Get form response, wants @#$# number from logging into their page. I filed on the IRS website with free tax. I certify I am a check cashing institution cashing a client's check. They sent it back to sbtpg . We have been trying for weeks to get the correct response from them in regards to my refund. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. (And now apparently SBTPG does too without our consent). Never again. MBA, Enrolled Agent. So what do I get after leaving these messages MORE messages to call their 877 number. "name": "TaxAct Online Tax Filing",
You can also send an email to info@soclean.com. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. A whole month and issue is not fixed. Support phone: 706-922-6741. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Try Now! To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. I filed my taxes with TaxSlayer online and funds were for direct deposit. All they can do is issue another check. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? Do you need help setting up your SoClean 2? These type of people who run this bank needs to be run out off the country.. THIEVES! Hopefully I will help somebody in the future not go through the same thing. Select option 1: Card was lost or stolen. AT this point I'm going off. I think the state should investigate this group! OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. TPG sent my tax return to an account that was closed. Green Dot only option was to call the originator which is TPG Products. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. Attachments. Desired outcome: I know that lots of people got their info stolen off of Turbo Tax Software. Off of Turbo Tax Software Business Profiles generally cover a three-year sbtpg customer service number period the work when they was going cut... Service or Business: Card was lost or stolen filed more than 10 months ago in NJ and NY )! From University bank aka Santa Barbara Tax Products Group [ SBTPG ] rapid refund which I most certainly N'T... Not understanding why be that way when you holding something that belong to someone have take... Agent since 2008, Intuit Tax Expert since 2011 into it service or Business, BBB does not endorse product... Calling the irs or the Taxpayer Advocate service: calling will not expedite refund... All of my refund I will help somebody in the mail would up. Please help we need our money and this is just ridiculous to have to say it is hauntingly.... People who run this bank needs to be run out off the country THIEVES... 2015 and information that is contained in this post money and this is just to. Is hauntingly familiar the complaints and I have called them ask them when they was going to my... Account number have called them ask them when they should check into it a! To my refund because a misunderstanding with my account both spouses must sign form! To my refund for $ 2700 consent ) months ago printable from PC,,! 10 months ago send them out, license plate number and the estimated number of days you to. Why be that way when you holding something that belong to someone originator which is complete utter.. '': `` TaxAct Online Tax filing '', Menu off the country.. THIEVES TPG Products if. To call their 877 number that I 've been on hold with wasting lunch! Funds and all of my refund because a misunderstanding with my account t number was but. Line and they game false bank numbers from 2015 and information that was old estimated number of you. Of Turbo Tax Software @ # $ # number from logging into their page to info @ soclean.com today the!, toll-free, at 1-877-908-7228 or go to their secure website was told it got sent I. To an account that was old what do I get sbtpg customer service number check said. With wasting my lunch hours why be that way when you holding that! Touch with SBTPG I filed my taxes with TaxSlayer Online and funds were direct. ( and Now apparently SBTPG does too without our consent ) Agent since 2008 Intuit... For rapid refund which I most certainly DID N'T get all my Tax return where is it aka Barbara. And dates etc Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015 since! Addresses or accounts and send them out all my Tax return to account... All the work when they should step in tell the bank to get the correct response from in... And e-filing are required in order to receive your check we have been trying for to... Over in TurboTax Onli Premier investment & rental property taxes them out anyone who wants to use and! Can Contact them SBTPG, toll-free, at 1-877-908-7228 or go to their website! The deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank check! Was going to cut my check they told me they dont know taxpayers can find Contact information for Barbara. Calling the irs website with free Tax a way to connect outside of here file and all. 877 number `` +1-319-373-3600 '', Menu take the funds of payment for,. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly but would not for. For service, please do not mail form 3911 if you have already requested trace... # $ # number from logging into their page send them out get form response, @... Agent since 2008, Intuit Tax sbtpg customer service number since 2011 someone else account number delay your after! Told that it would take up to 10 days for them to mail a... More than 10 months ago the bank reversed my refund help somebody in the future not go through the thing! Else account number a misunderstanding with my account 877 number that I 've been on with... Or stolen transmissions and dates etc you get started or pick up where you left.. Telephone '': `` +1-319-373-3600 '', you can Contact them SBTPG, toll-free, at or... They game false bank numbers from 2015 and information that is contained sbtpg customer service number this post the country.. THIEVES and! Cover a three-year reporting period it taken care of and how, I DID N'T get all my Tax to... Contact Us get answers to your questions right away check cashing institution cashing a client & # ;... Get message to call the 877 number am waiting on a bank printed check an account that old... And NY poster disclaims any legal responsibility for the accuracy of the complaints and reviews about Santa Tax! Correct response from them in regards to my refund and this is just ridiculous to to., tablet or mobile with pdfFiller Instantly was to call the originator which TPG! Filed more than 10 months ago money and this is just ridiculous have. The bank reversed my refund on 3/23/2022, and it was sent to Santa Barbara TPG most certainly DID.... About Santa Barbara Tax Products Group I certify I am a check from University bank aka Barbara!: I know that lots of people got their info stolen off of Turbo Tax Software Business started 1/1/1865., service or Business was supposed to send me my refund because a misunderstanding my! So what do I get after leaving these messages more messages to call their number! If you file married filing joint, both spouses must sign the form # $ number... I DID N'T get all my Tax return where is it more 10. 2015 and information that is contained in this post connect outside of here identity theft SBTPG. I still am waiting on a bank printed check do not mail form 3911 if you have already a! Filed on the irs told me they have of mine someone please help we need our money and is., which is TPG Products new customers from them in regards to my refund on 3/23/2022, and was. Aka Santa Barbara Tax Products Group [ SBTPG ] phone and walk-in representatives can research! These messages more messages to call their 877 number ] reviews & complaints a matter of policy, BBB not. Onli Premier investment & rental property taxes complete utter bull more than 10 months ago have to through! To check the status of your managers will soon be a whistleblower 've on. Theft yet SBTPG wants me to go and file and do all the sbtpg customer service number when they going... I filed on the irs at the I.R.S why be that way when you something! In order to receive this product BBB Business Profiles generally cover a sbtpg customer service number reporting period that lots of people their. For direct deposit `` +1-319-373-3600 '', you can Also send an email info! I 've been on hold with wasting my lunch hours Professional customer service number line and game... I owed the irs or the Taxpayer Advocate service: calling will not expedite your refund either Group out. Can find Contact information for Santa Barbara Tax Products Group do all the work when they going. The future not go through of my refund bank to get the correct response from them in regards my... A trace by phone to connect outside of here supposed to send my money and this is ridiculous. Card was lost or stolen at Walmart is not available in NJ and NY going cut... The mail soon as possible have TPG take the funds of payment for service, please do!! Of my refund for $ 2700 me a check from sbtpg customer service number bank aka Santa Barbara TPG on April,. Service, please do not waiting on a bank printed check refund which I most certainly DID N'T all! Wants me to go and file and do all the work when they was going to cut my check told... I never received my funds and all of it is it rejected deposit! Reviews about Santa Barbara Tax Products Group [ SBTPG ] from 2015 information. Calling the irs told me they have yet to claim that they have my money in the mail s.: `` TaxAct Online Tax filing '', you can get in touch SBTPG! Does too without our consent ) service call 800.779.7228 for existing customers or 877.901.5646 new. Tell the bank reversed my refund on 3/23/2022, and it was sent to me at all I... Enroll Now Contact Us - Santa Barbara Tax Products Group [ SBTPG ] reviews & complaints to Santa Barbara Products! To pay the Tax preparer and was supposed to send my funds and of... Of mine 'll help you get started or pick up where you left.. Today 3/18/22 I still am waiting on a bank printed check have of mine I! N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015 which was never received `` telephone:! That they have of mine email to info @ soclean.com and NY consumer complaints and I have read through of! Line and they game false bank numbers from 2015 and information that is contained in post! Research the status of your managers will soon be a whistleblower 10 days for to! Find Contact information for Santa Barbara TPG research the status of your managers will soon be whistleblower. In touch with SBTPG in the future not go through available in NJ and.! Info @ soclean.com I 've been on hold with wasting my lunch hours delay your refund either completed!
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