viking ocean cruise complaintsviking ocean cruise complaints

I tried to substitute my niece as travel partner in place of my wife. Vancouver, Canada 2 contributions. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Search. The three stops in Brazil were somewhat disappointing, and especially Manaus. Excursions were excellent and informative. Search. Experiment! There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Edcoulter. Privacy Policy, Terms of Service, Disclaimer. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. It would seem to be a reasonable and simple request. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Such a lot of lost opportunity for Viking down under. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Viking booked the hotels for these excursions. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. #3 in Best Viking Ocean Cruises #3 in. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Viking Neptune, 121 day from L.A to London. The whole experience was a disaster. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. The even occurred in February of 2023. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). The food was tastefully presented and did not disappoint. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. A drinks package at the original cost, when I first tried to book it. The food in The Restaurant (the main dining venue) was outstanding. The ship was beautiful, clean and the staff tremendous. We lost. The couple shore excursions we went on were lame and horrible. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Expand. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. 3. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We found this itinerary that checked both boxes! Most of the food was good. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Another. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. You will be able to leave a comment after signing in, By AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. All bar, beverage, wine and deck service tabs will automatically incur a 15%. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. They tried Hawaii but island was not ready for cruise ships. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. The first sailings were schedule for December, 2020 and we were booked for December2021. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Im so hoping youre right! The Viking ship and personnel are among the best if not the best. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? The ship was impeccably clean with a comforting decor. Viking only includes in on World cruises. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We were tested daily and restricted from going off on our own. Feb 27, 2023 10:52 pm EST. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I tend to agree, and hope Viking will soon add some new stops. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Lots of food variety to choose from and food was always well presented and tasted great. 2-5 Cruises Age 60s. 2. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Part refund, at least 25%. Or adding new ports in the Med to their line up. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. This all takes time and resources, which for the past couple of years were limited. We welcome luxury travelers of all ages! Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The three stops in Brazil were somewhat disappointing, and especially Manaus. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Thank you for sharing your comments here, Spwest. I cant imagine relying on a cruise ship to get me around. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Still need to do South America when the pandemic is really over. I signed up for an excursion $329 per person. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Hence, their motto, explore the world in comfort.. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We also purchased, This was by far one of the best cruises I have been on. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I am writing about booking number 7045921 sailed Jan.12 2023. Booking Number 6307876 They did that one Pacific cruise instead. The policy can only be cancelled within 10 days of receipt. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. It was never clear why there was initial confusion about this. Fabulous Cruising in the Caribbean with Viking! This complaint was posted by a verified customer. Viking has lost four loyal customers with 10 past cruises between us. Do get the Bali extension as the island is beautiful. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Our cabin stewards were like angels, and all the staff made us feel welcome. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. By I complained initially that I was not given a direct flight. The staff were all very good and quite helpful, BUT They went out of their way to avoid calling them tracking devices. We said yes. Share your photos and videos with others to prove the truth of your words. We had Covid tests within 72 hrs of departure. The variety of pasta dishes kept us coming back. We could not get a negative covid test in time for that trip and so we had to cancel again. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Once on the ship, all the staff were friendly and willing to help. Powered by Invision Community. What does Viking do Nothing. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. I checked with many countries and all their restrictions have been dropped. Does not even include The Milford Sounds. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I booked the flight through Viking to a Christmas market river cruise. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Originally booked in 2020, paid in full. Once we got, I love the fact there is no one under the age of 18 on these ships. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. It was exactly what we were looking for. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Very disappointed as it was a cruise plus a pre package that we were excited about. Viking Ocean seems to run in grooves in the ocean. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Started August 27, 2021, By Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Explore the world in comfort with Viking. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% An apology is not good enough. Review for Viking Jupiter to Norwegian Fjords. Rivers; Oceans; . Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. That's bad in summer. We found the Orion to be a delightful experience. As Pasadena Dave said, they now have more ships and another two soon to launch. We ate in the three different specialty restaurants often and buffet's are the best. Just realized that the cruise booked was from Antwerp to Amsterdam. Get expert advice, insider tips and more. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . For the most part we were very pleased with our cruise. We finally made it in 2022. This is our third time to book a trip, and in 2023, the medical requirement is still in place. 1. Yazmin Hope and Libby Gallagher We look forward to reading your thoughts. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made.

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