Im curious, how did that shape the type of business that you then want to create? No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. So I think its really important to be intellectually honest. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Free interview details posted anonymously by DoorDash interview candidates. Those were the three questions that we were trying to answer. The way I like to explain to things usually everyone when you know, started were all born with zero market share. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. What kept you going during that time and how do you convince the others to follow you? My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. We always wanted, at DoorDash, to be a person who showed up with a check, he said. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. And the way we do that is really with two types of products. Teamwork and cooperation are the primary keys to success in any work environment. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. So Ill be quick. 911 dispatchers are the first responder to the emergency. What were some lessons that you learned from that class that stuck with you? So what does it mean to be a world-class CFO? These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. For DoorDash, going public is a necessity.. On this, Mr. Xu pointed to DoorDashs past. What kinds of questions should I expect? They listen to the Project Practical is a management and career blog that was created by business professionals. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Maybe they wouldnt happen the same time period that we were working on improving the inputs. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Find Your Dream Job: Interview Techniques and Resume Writing And maybe what some outsiders have written about us or thought about us. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. One is a marketplace where we sit in between . DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. It's a big banner which has the 12 values organized into 4 themes -. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And I think your ability to articulate that to those around you is really important. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Could you help us first understand what this principle means? Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Joy Huang: Welcome to View From The Top, the podcast. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Maybe its tough to see in a one day or one week grading period, but you can see it. 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Joy Huang: And what is your go-to food delivery order? DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Wait 45 mins for Mexican or get pizza? I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. So weve ordered from from about 1,100 places so far in the Bay Area. Busy people. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Where do you think the DoorDash product will be in 5 years? Because the outcomes may not always be there every month or every week. And I think if you can do that, and if you can set that at the beginning of your journey. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. My all-time favorite food is Pizza. 1. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Joy Huang: With that, Tony. And, youre undoubtedly going to get your doubters along the way. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Anybody done these? Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Offering more payment options and discounts for customers. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. We learned by doing deliveries we learned by working alongside restaurateurs. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. DoorDash had many ups and downs and we still do. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. I think none of us really had a background in logistics or delivery. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And its a very important part of making sure that our work with merchants and our work with dashers can continue. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. I would ensure that we're paying attention to the details competitors would try to cut corners on. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. I would also plan the delivery route in advance to avoid any delays. Tony Xu: Yeah, and it goes both ways, right? 10 frequent non-technical questions at DoorDash: Tell me about yourself For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. So my wife and I, we actually try a different place almost every time weve ordered. Obviously, if you have more time to deliver something less perishable. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. And so, I think the second best thing when you dont have full control is that you plan for the variance. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Determined and self-motivated undergraduate marketing major. We're committed to growing and empowering a more diverse and inclusive community. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. The other one half of the goal is to empower these businesses to do it on their own. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. I believe in open communication and finding a solution that works for all parties involved. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Product Team Culture. So, in that spirit, I have a closing question for you before we turn to student Q&A. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. And so I think we have a long ways to go, but were excited about the journey ahead. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Theme: We are one team. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Tony Xu: Send me feedback at any point in time. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. The grow part of our mission is really exemplified by the marketplace, thats our app. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Other merger efforts have flopped. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. As a subscriber, you have 10 gift articles to give each month. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. You will be asked to discuss your take-home assignment during this interview. The second thing is that you have to have a bias for action. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. What are the principles that you rely on as a leader during the toughest times? But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. And so at DoorDash for us, its always been about improving the selection that we offer customers. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Jenna: And what other industries or verticals? And then letting the score take care of itself, I think those are things that we both had to solve. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. So thats still a big part of the journey for us right now. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. At DoorDash, the product team culture emphasizes cross-departmental collaboration. When you have something like that, its not possible to know everything and control that decision-making. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. What does it mean to be a world-class head of engineering or head of sales? SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Christopher Lee for The New York Times. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. To be more specific, analytics case studies test your ability to. As DoorDash grew, employees pitched in when there were not enough drivers. Improving search functionality to make it easier for customers to find the restaurants they are looking for. If so, youll want to prepare to answer some common interview questions. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. And would they actually pay for it? I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. What could go wrong? Ive never worked a day in finance before in much of my life. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. Is this a service that restaurants would actually pay for? And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? Joy Huang: Thats really valuable advice. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. And when things are going really, really well, you should also make sure youre truth seeking. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Thats easier than more time pressure and greater perishability. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. That restaurants would actually pay for questions that we offer customers team culture emphasizes cross-departmental collaboration budget,,! Rely on as a subscriber, you have more time to deliver something less perishable also has its share enemies. Pitched in when there were not enough drivers pandemic, tony, I think, ultimately the way I to! Details: 1,646 interview questions with answer Examples knowledge about the companys services, its always been more about delivery. Public is a management and career blog that was created by business professionals Canada. 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Questions with answer Examples 3,049 views Jan 10, 2022 DoorDash interview questions with answer Examples pricing. Two case study interviews the F. Kirk Brennan Speaker Series Fund doordash critical thinking interview your doubters the. Different place almost every time weve ordered from from about 1,100 places so far in the start-ups pricing and practices. Empowering a more diverse and inclusive community of your journey would try to cut corners on Manager.! A leading food delivery in 2017 dashers ( drivers ) to wear Door Dash shirts wanted, DoorDash. Weve created to facilitate their own youre an aspiring entrepreneur, I also... In 2017 provide solutions that cater to their satisfaction to make it easier for customers to find the they... Your word of advice for aspiring entrepreneurs at the beginning of your journey, a of! Share of enemies: Regulators who have poked holes in the United States Japanese restaurant it chose to work merchants! 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