I'm old so they need to listen to me or my child is out of state so they should give me more time. She was extremely rude and argued that I wore them. - aren't your clerks supposed to ask. And it is by far the most horrible shopping experience I have ever endured. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The refund will take around 5 days to reflect on your account. Also managers are never help they are rude and wrong. Ross is no exception, offering its 55+ Tuesday Discount weekly, " exclusively for customers 55 years of age or older," according to the company's website. The following is the dress code that gets accepted by the Ross Store: Top. I was not denied the return. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I believe you liked the article and found what you were looking for. To just get my money back?! I walked back home with shoes no one can wear amd out of $49. An example of data being processed may be a unique identifier stored in a cookie. If you WASH the article it becomes non-returnable. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? If the tags are off and you don't have your receipt your damn problem. I told her to smell them if she thinks im tryng to lie. I'm just finished cancer treatment TO WATCH ROSS EMPLOYEES THAT IS WHY. Update- I did get the refund within a day or two of posting this, thank God. I said what about me? You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. ROSS IS AWESOME! Nellie Tayloe Ross was the first female state governor in American history. Another cashier came up and handled the long line. I was a loyal Ross customer but after this? Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! WHAT!!! A receipt is the prime proof of purchase at Ross. After returning your product, you will have to wait for around 5 days to get your refund. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I had the receipt as well but the store manager said that I cannot return them as they are worn. Find out what to do and discover resources to help you cope. I probably wouldn't make such a fuss if it was a small dollar amount. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I was little surprised. Where is Parmesan Cheese in Walmart? We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Assocyou suck. She just kept interrupting me and would say it doesn't matter!!! Janice Goodson. But before i tried to returned them she wanted me to purchase my other items first. I have never had a problem with my return. I shop at several Ross stores around my region. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. Now you can focus on leaving a legacy instead of a mess. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Why? They yell at everyone on the line like we are cattle. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? He was nice, but I thought to myself, "since when does security does the supervisor's job?" I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Ask for the discount for purchase and a lot of companies will still make that sale. Ross Stores offer a wide variety of high-quality clothing without the big-name store prices, so you get a bargain the moment you go through the front door. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Ross will only offer an exchange in case the software turns out defective. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. Also, a lot of places ask for ID so that they can keep track of you. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. 13. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Can I return items at the Ross store without the receipt? As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Now I know the reason all my neighbors do not want to visit that store! However, I have never had a problem with returning merchandise at all. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. I found the sizes i needed in a different pattern unfortunately. No sick leave, vacation pay or health insurance. You do not even have your receipt and they are already screaming "Next!" Bag was extremely heavy. Also, Keep In Mind All Ross stores are equipped with a refund verification system. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. I recently visited a Ross in Deptford NJ. He only wore them for no more than 5 minutes. i have my receipt for 2 handbags, brand new condition still w/tags on. I'm done. I wrapped the gifts for her and removed the Ross tags with the prices on them. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? At this point im upset and decided to leave the store. The back of the receipt doesn't disclose this return process either, neither does their website. He added that he would accept the ID of her son who was with her. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. I had a really bad experience today in Ross on Limestone, Pflugerville ! I have contacted The Retail Equation and they said they don't work for Ross. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! My experience for buying at ross wasn't good at all. Ross employee. She then threw the items at me and knocked over a suitcase I was returning and said Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. I have not had any problems returning items at Ross as long as I was within STORE policy. All rights reserved. they should over ride. My son just bought some Guess men's cologne and opened it in the store. I have never had a problem in the past getting just store credit. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. You want cheap stuff but and you call them crooks but in reality its not. - aren't your clerks supposed to ask. Work where you love to shop and check the link to find your nearest store event and sign up today! Can I use my receipt as my store credit ? Any relationship counselor will tell u that. It's like "Thanks for your money, now f*ck off! Pleasesave yourself a hassle and refuse to shop there! Pinterest. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. Empowering Our Associates. I'm very sorry,so ashamed. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. Ross is the only one which does not return and have rude, disrespectful employees. It takes days for my bank to refund the money. 5 days and I had a receipt. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. We proudly support organizations that build strong communities. As well as checks. You should have no problem if the rreturned item is still new. All the unused and original items are valid for in-store returns. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Mobile home? They refused to return my item due to the descriptions on receipt and tag not matching. They said no, unless I have a store receipt or proof that they were bought there at the store. Now I have to toss this crappy product Ross carried! However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. Boo hoo~! How does the store know if something is washed, unless you tell them you washed it? I was really disappointed in the managements way of rudely handling this. Check out their return policy. Others will have longer periods of bereavement and may benefit from treatment. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. Ross Dress For Less. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. I have the receipt and it has not been 30 days since the date of purchase. As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. I said what about me? After locating your nearest Ross store, pay a visit to that store. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I will not be shopping at Ross again. Return policy just not right!! Some types of refunds are not accepted! My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! 5 out of 5 stars (111) . Did not want give to know. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I'll get all the deals. Crappy store, we don't need these type businesses in our town. What a RIP off. ross dress for less bereavement policy I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." To my surprise, they gave me store credit!! Get a Sale Alert. I never put them on. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. All we can do in store is carry out Ross procedures. Picture frames, shoes, etc. (ridiculous & unnecessary). The Ross return policy is 30 days, allowing customers to bring their items back to the store. Summary. :) V. Ross return policy sucks! NO ONE! Your email address will not be published. Due to reading unfavorable online reviews on Amazon, I decided to return it. And if any return is found suspicious by the system, it would be declined for refund or exchange. No way you ever sold this shirt for 16 cents! I have never heard of this. The very step you need to take is to visit the. 2y. That is absolutely absurd to me! When I got home, he tried them on and it was too big. So just keep these things in mind. If the dress looks obviously used and worn, we will not take the item back. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Am I able to return/exchange these items? For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. They are not wanting to see a boycott on their stores. Its called override etc. I replied yes, she immediately caught an attitude!! The cashier didn't know, or wouldn't tell me the reason for entering my private information. They will get the message and trust me things will change. I work at ross and it is crazy what people try and get away with. I didn't think too much of it but, this las visit I thought I needed to complain . The receipts states a different description than the actually jewelry item. O, dear! Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. I have been trying to have her but she trying to sell her home. Yes the ID is needed for purchases made within 24 hours. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. She balles up the gown in the same bag as the shoes. I came here to see how long my refund will take to appear on my credit card. They are providing disinfectant wipes to sanitize the cart before using it. Discover how we can support your local organization. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. This could be your state photo id, drivers license, passport, or military id. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I find it extremely unfair that they are literally ripping off customers who pay for their items. Condo? You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. As i've stated before, we don't have control over that, it's a corporate thing. Agreed with below comment 100% they should really The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Also who cares if someone knows your divers license number, that os not sensitive information. BETTER FOR ME! forms. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. She answered, "yes", I have the receipt and tags are on the dress. Why can't Ross honor a legitimate mistake. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. what are the odds of winning the national lottery. I Had My Receipt And Used Cash. Well, I'm not one of them!!! . They refused because the receipt was one day off. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. I had my receipt also! However, one day I went in to purchase a new purse. We were very loyal Ross customers but no more. 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